Contact Qingyu Support

Questions about plans, setup or your connection? Reach out and we'll point you in the right direction.

Get in Touch

Whether you're comparing plans, need help importing a subscription link into your client app, or have a billing question, use the form below or reach out through one of our support channels. Our team responds every day of the week.

Email Support

support@qingyuofficial.com

Support Hours

24/7, every day of the year

Support agent reviewing a laptop screen

Before You Reach Out

Most setup questions are answered on the Get Started page, which walks through choosing a client app for your device and importing your subscription link step by step.

If you're not sure which plan fits your usage, the pricing page breaks down monthly data allowances by tier — Bronze and Silver for light everyday use, Gold for regular streaming and AI work, and Diamond for heavier multi-device or cross-border e-commerce workloads.

For anything specific to your account, order or connection, the contact form and email address on this page reach our team directly, and support is available around the clock, every day of the year.

Get Started

Common Support Questions

Start with how much you stream or use AI tools day to day. Bronze and Silver suit light everyday use, Gold fits regular streaming and AI-assisted work, and Diamond suits heavy multi-device or cross-border e-commerce use.

Confirm you're pasting the full link into the correct 'subscription' or 'import from URL' field in your client app (Clash Verge, Mihomo Party, sing-box, v2rayNG or Shadowrocket), then refresh the node list.

Try switching to a different node within your plan; most clients show live latency per node so you can pick the fastest one available at that time.

Use the contact form above or email support directly with your order details, and our team will follow up.

No — this website does not have its own account login. The contact form above simply sends us a message; any account or subscription details live with the plan provider you reach through the Get Started page.